Friday, 24 February 2017

Featured Properties: Indian Ocean Lodge

The Indian Ocean Lodge: Where Service Stands Out


It may not have the bells and whistles of a 5-star hotel, but the Indian Ocean Lodge is proving that service doesn’t have to be compromised in order for guests to enjoy an affordable stay in the Seychelles.

The 32-room hotel, situated on Grand Anse Beach on the island of Praslin, is making a mark with its humble brand of island hospitality, if its recent reviews are any indication.



The consistent theme throughout the feedback for Indian Ocean Lodge, online and elsewhere, usually revolves around its service and the staff who give it, says Richard Simon, its general manager.

“Our hotel has always been at ease with what we are, and what we’re not,” Simon says. “It’s a comfortable place, and our staff do everything they can to make our guests comfortable as well, but in a very easy-going way without a lot of fuss.”
As one Booking.com review puts it, the hotel has a “relaxing ambience with discreet, polite and efficient service, and an amazing spirit of teamwork. This would be home away from home on the beautiful island of Praslin.”

And it’s not just independent travellers leaving feedback on online travel websites. According to Simon, Indian Ocean Lodge also scores well amongst its clients from major international tour operators such as TUI in Germany.

“Thanks to the feedback from guests, we’ve far exceeded TUI’s quality benchmarks that were set for the past year,” Simon says, “and these reflect our scores for service, food quality and the amenities and cleanliness of the hotel and its rooms.”

 

The cuisine, in fact, often comes as a pleasant surprise for guests, who praise the meals for being healthy, creative, and with a focus on local produce. Its local culinary team produces intricately presented multi-course meals or lavish buffets for dinner. And for breakfast, juice packets are never poured into big containers – instead, everything is freshly squeezed.

“There are a lot of these little things that we do that are not that difficult, but add value in a way that our guests can appreciate,” Simon says. “We try our best to punch above our weight.”

For travellers seeking a reasonably priced holiday in Seychelles, the Indian Ocean Lodge approach to value may prompt a closer look.





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