Mason's Travel: Airline Updates: Ethiopian Airlines

Friday, 2 October 2015

Airline Updates: Ethiopian Airlines

Ethiopian Airlines Wins Passenger Choice Awards

Ethiopian Airlines has won the Passenger Choice Awards for "Best Airline in Africa" for the third time in a row. The Airline won the award at the APEX 2015 EXPO held on 27 September 2015 at the Oregon Convention Center in Portland, USA.

The rating was carried out by customers themselves based on their overall experience of airline services.

The Airline Passenger Experience Association is a network of the world’s leading airlines, suppliers and related companies aiming at elevating the level of the airline passenger experience. APEX is the most important award in the airline industry encompassing the largest and most comprehensive survey of passengers in 13 languages.

Commenting on the award, Tewolde GebreMariam, CEO of Ethiopian Airlines Group, said in a press release, “As an indigenous Pan-African Global Airline, we are honored to be recognized as “Best in Africa” for the third time in a row which once again reaffirms the high quality of the service and the products we offer.” He added that the award will encourage all staff of Ethiopian to double up their efforts in pursuing continuous improvements in customer services both on the ground and in the air.

Ethiopian was also among the finalists for “Best Overall Passenger Experience”, “Best Inflight Publication”, “Best IFE User Interface”, “Best Inflight Video”, “Best Cabin Ambiance”, “Best Food & Beverage”, and “Best Ground Experience” at the 2015 Passenger Choice Awards.

Ethiopian Airlines, the best airline in Africa, flies direct from Addis Ababa to Mahé Island, Seychelles. Mason's Travel is the designated GSA for Ethiopian Airlines in Seychelles.