Tuesday, 30 July 2019

Hotel Updates: Kempinski Seychelles Resort

Kempinski Seychelles Resort SWITCHES Things Up 

On Friday 26th of  July 2019, managers at Kempinski Seychelles Resort Baie Lazare switched roles with their employees to walk a proverbial mile in each other’s shoes. The work experience initiative, known as Kempinski SWITCH, allowed team mates to garner first-hand experience of each other’s daily tasks and working environment by “switching” places with another team member for a day.

The SWITCH took place across functions and hierarchies: managers were invited to step into the shoes of their staff for a day – and vice versa – so that each could experience what the other’s respective roles entail. During the course of the workplace experiment, members of the hotel’s senior management got hands-on experience of cleaning guestrooms, handling guest queries and performing security checks, while junior staff members headed up meetings and attended to staff concerns.

The SWITCH initiative aimed to serve all team members with a platform to view and understand the importance and value of each and every single position within the luxury hotel.

“Understanding how each individual contributes towards the overall success of the team and the hotel is critical in order to craft a beautiful performance together,” said the hotel’s general manager, Masami Egami. The experiential learning initiative was designed to foster an ideal environment for colleagues to broaden their horizons and promote a culture of collaboration.

“Participating in Kempinski SWITCH also gave us the chance to discover hidden talents and identify potential career development opportunities,” said human resources manager, Cheryl Marie, who was responsible for cleaning staff housing during her career swap. “As managers, we were given a first-hand experience of employee life and were inspired with fresh ideas to identify areas for improvement.”

The Kempinski SWITCH imitative takes place every year, in Kempinski properties across the globe.